Pros
This place has an excellent culture. I went down the list of reviews, seems to me most of the negative reviews come from individuals who used to work on the sales floor. They really do have an open door policy. I have been working here a little over 2 months and it doesn't matter who I talk to they are always receptive. Management has a lot on their hands at all times, so for them to make it seem like they have time fora question or concern is pretty incredible. Training was intense, and it needs to be. There is a lot to learn, but this is a customer service job with an actual, tangible impact. The empowerment given to the customers is something real and can be measured. I worked at a company for 11 years before coming here and have been wondering why I didn't leave earlier. Most companies tell you they reward hard work; Legal Zoom backs it up. I busted my behind in training and earned a promotion out of the gate. This is my first experience in a call center and honestly, unless you worked in other sectors in the service industry, there's really nothing to complain about. Do your job, do it well, and get noticed - age old recipe that's in effect every day here. Benefits are great, PTO is great, co-workers are great and supportive.
Cons
There are some "same page, different book" issues when it comes to knowledge of the job, but this is also normal when you are working to improve your methods / products every day. Change is necessary.
