Just another high stress, low pay .com call center environment...in a nice building - Anonymous employee LegalZoom Employee Review

2.0
Oct 29, 2014
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

On site gym, free coffee/tea, free bagels on fridays, convenience store style market place in case you forgot your lunch or you are short on time, free legal plan as a full time employee, decent sick/vaca/pto accrual.

Cons

Home grown management, poor communication, too many chiefs and not enough indians. The culture that LegalZoom is so proud of creating is disappearing every day. Low and mid level managers treat employees terribly. Double standards everywhere. John and Frank blow smoke in town hall meetings twice a year and then they allow their low and mid level management to do whatever they want. No accountability. Common sense ignored.

Explore other reviews about LegalZoom

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

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LegalZoom Response
1w
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
2.0
Jun 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Catered lunch & snacks are a nice. It helps ease the burden of the insanely low pay.

Cons

There’s being an agile company with strategic change for growth and then there’s this company with frequent and chaotic change just to chase a buck.

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LegalZoom Response
1w
Thank you for taking the time to share your feedback. We appreciate hearing directly from employees about what's working well and where we can improve. As we continue to evolve our business, we recognize that change can sometimes feel challenging, and we're focused on improving communication, clarity, and support for our teams during periods of growth and transformation. We also regularly review employee feedback on many topics and the overall employee experience to help inform our decisions. We appreciate your candid perspective.
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