Great Customer Service - Customer Service Agent LegalZoom Employee Review

3.0
Jun 15, 2023
Recommend
CEO approval
Business Outlook

Pros

Customer service is great, straight answers, friendly people, very knowledgeable. The process to form a business is quite simple and super quick.

Cons

There are a lots of hidden fees that are not explained while you are completing your order. I don’t feel it’s appropriate to pull money out of accounts in the middle of the night with no warning.

Explore other reviews about LegalZoom

5.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance is actually great. The people you work with are smart and generally fun to work with

Cons

Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

avatar
LegalZoom Response
3w
Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company to work for, pays really well

Cons

No cons, just a really great working environment

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LegalZoom Response
5d
Thank you for taking the time to share your experience. We really appreciate your kind words!
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