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      LegalZoom

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      Meh... - Customer Care Specialist LegalZoom Employee Review

      3.0
      Feb 25, 2016
      Customer care specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the trainers are great, some not so much.

      Cons

      Not enough time to learn the material presented. Some trsiners have unrealistic expectations. If you introduce something on Monday, you can't expect me to be an expert on Tuesday. Give the employeest time to learn. There also is not enough direct feed back. I wish people would just be upfront and direct. I would have appreciated that.

      avatar
      LegalZoom Response
      10y
      We are sorry to hear you experienced some challenges. Our trainers do their best to help our new agents learn the products during the training period and the Customer Care leaders are on floor to guide everyone afterwards. Everyone is given the same opportunity to learn and get up to speed. Again, we are sorry to hear it did not work out for you.

      Explore other reviews about LegalZoom

      5.0
      May 30, 2026
      Staff software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work life balance is actually great. The people you work with are smart and generally fun to work with

      Cons

      Roadmap is very disorganized, you kind of have to assume you will work on any random project each day

      avatar
      LegalZoom Response
      3w
      Thank you for your review and for sharing your experience. We're glad to hear you've found a strong work-life balance and enjoy working alongside talented colleagues. We appreciate your feedback regarding prioritization and planning, and we're always looking for ways to improve how we communicate and execute on our roadmap. Thank you, again.
      5.0
      Jul 1, 2026
      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great company to work for, pays really well

      Cons

      No cons, just a really great working environment

      avatar
      LegalZoom Response
      4d
      Thank you for taking the time to share your experience. We really appreciate your kind words!
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