One of the Best Companies Going Downhill - CX Specialist Lemonade Insurance Employee Review

- Cliquey management. - Underpaid CX and CLX team. - Tries to compensate for this by paying everyone else very well. - Licensed insurance agents are paid like customer service representatives and the people making the payment decisions continue to ignore this and live comfortably. - High turnover rate for CX and CLX due to low pay. understaffed because of this. - Lack of transparency. Instead, CX and CLX are told things last minute and we’re constantly in the shadows about important topics. - Lack of empathy overall in management. - Difficult to move up because they do NOT want to pay you more.