Not a good long term career choice, learn and move on. - Anonymous employee Lenovo Employee Review

2.0
Jan 29, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible, determined, team culture. Chinese company wanting to succeed. Benefits good.

Cons

Spend too much on building products with marketing dollars insufficient to build equity, awareness and consideration. Consequence is thay always move product by lower prices rather than must have status. Highly fragmented nature of company means nothing moves strategically as local geos , individuals have more authority than those trying to change company. Hard to get things done. Top jobs all chinese.

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Lenovo Response
7y
Thank you for taking the time to write a review. We value your insights, and are glad that you appreciate our culture and benefits. Lenovo's Q3 profits reflected strong performance and results across all business groups with record profit for the company. Our growth and success in the industry is of huge importance to us, and it's great to hear your feedback on this as well!

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Cons

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1.0
Jul 15, 2026
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Pros

Competitive pay and benefits. Good work-life balance compared to many tech companies. Flexible or hybrid work arrangements (depending on role). Supportive colleagues and collaborative culture. Opportunities for career growth within a global company.

Cons

Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

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