Good benefits, bad job security - Anonymous employee Lenovo Employee Review

3.0
Jun 14, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits all around. Great people. Didn't seem like there was much work, I had a lot of free time.

Cons

Layoffs every year. I was affected by the most recent after only working for a few months. Really makes you question the management. Why hire several people if you plan on laying them off 3 months later?

avatar
Lenovo Response
6y
Thank you for taking the time to write this review. Reducing our workforce is a difficult, but necessary, decision to make as we continue to execute our strategy for Intelligent Transformation while achieving sustainable, profitable growth. Recently we had to take this step of rebalancing our headcount and skills to position us for the future. We treated those affected with dignity and respect, and offered a strong transitional program. While we may reduce positions in certain areas of the business, we are investing in others, adding new employees with the necessary skills to fuel our future growth. Lenovo will continue to make adjustments as needed as part of our ongoing management of the business.

Explore other reviews about Lenovo

5.0
Jul 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, pay, hybrid

Cons

internship was only 8 weeks long, doesn't allow for real immersion in the company

1.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive pay and benefits. Good work-life balance compared to many tech companies. Flexible or hybrid work arrangements (depending on role). Supportive colleagues and collaborative culture. Opportunities for career growth within a global company.

Cons

Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

See reviews by: Helpful|Rating|Date|All