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"Don't believe the H-Y-P-E!" - Development Lenovo Employee Review

1.0
Jun 25, 2015
Development
Recommend
CEO approval
Business Outlook

Pros

Good health benefits Good retirement and employer match

Cons

-Resource actions ongoing since November 2014: Contractor and Regular employees - All of that money spent on those buildings just to present an "illusion" when the actual reality is that those pretty buildings are virtual ghost towns - No product roadmap with absolutely no foreseeable future or direction of EBG - Don't give the "excuse" that EBG is in the process of restructuring when the number of vacant cubes outnumber the actual amount of employees still remaining between buildings 7 & 8

avatar
Lenovo Response
11y
Is there HYPE? Not sure there is. Lenovo acquired a struggling business group from IBM in October. We are doing our best to fix that. That requires lower cost and higher revenue. I wouldn't suggest that there isn't a future in EBG any more than someone saying the same thing about the PC Group we acquired from IBM 10 years ago. That was hard initially too. But in the long run it went well, very well...In fact, Lenovo is #1 in PC's globally now and most thought it would fail. Time will tell if we can do the same again. There are current adjustments being made to the business to fix things that were broken. Some issues we knew about, some we didn't. Saying we are in transition is not an "excuse", it is reality. We do thank you for the time you worked for Lenovo and we wish you the very best.

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Cons

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Pros

Competitive pay and benefits. Good work-life balance compared to many tech companies. Flexible or hybrid work arrangements (depending on role). Supportive colleagues and collaborative culture. Opportunities for career growth within a global company.

Cons

Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

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