Investment Pricing Analyst - Anonymous employee Lenovo Employee Review

3.0
Sep 17, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Executive exposure. Adding value to the business with your analysis. Get to interact with all the different functional areas such as marketing, operations, and development. Great learning environment. If you not laid off, your rewarded from a career aspect.

Cons

Long hours due to calls at night with the China team. Tough time with the business climate we are in. Constant fear of layoffs. Don't own your career, management tells you where you will go next.

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Lenovo Response
10y
These are some good comments. Firstly, at Lenovo, our teams are small and you can make a solid impact on small teams. Secondly, for global roles, there are sometimes off hour calls. We did have some recent resource actions that could not be discussed ahead of time. Perhaps we should have been more open about business results, but that it tricky as we are a public company that cannot share that type of information. We have taken recent steps to be more transparent regarding the business....particularly the parts associated with our acquisitions. Thanks for your feedback.

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Customer escalations can be stressful. Heavy workload during product launches or peak support periods. Success depends heavily on the quality of your direct manager. Processes can be bureaucratic in a large organization. Metrics and customer satisfaction scores are closely monitored. Specifically for Customer Care Managers managers don't care about you as a matter of fact none of them actually really care about you. Employees in customer care leadership roles commonly mention: Managing high-priority customer escalations. Coaching support representatives. Working with engineering, logistics, and product teams to resolve issues. Tracking KPIs such as customer satisfaction (CSAT), response times, and case resolution. Balancing customer expectations with internal policies.

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