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Liberty Mutual Insurance

Engaged Employer

Went downhill so fast - Sales Advisor Liberty Mutual Insurance Employee Review

1.0
Nov 1, 2025
Recommend
CEO approval
Business Outlook

Pros

remote work, decent middle management

Cons

Upper management is toxic, constantly raising the goals to unattainable levels, cost cutting creating toxic environment, investments in the worst possible leads, prepare to be laughed at by customers over rates. They knowingly and intentionally slowed down business, affecting customers, and employee compensation without batting an eye. They don’t care about their employees anymore.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

They still care about DEI.

Cons

Mgmt micromanages to extremes. They have performance metrics that are not in writing anywhere and are completely subjective so if a manager doesn't like you, they just score you low. They have introduced countless processes and templates which increase time needed to work on a claim but have done nothing to lower the amount of claims you're expected to handle. Seriously, run away from this place like all the adjusters are trying to!

1
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