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Liberty Mutual Insurance

Engaged Employer

Responsibility is NOT Liberty Mutual's policy - Sales Representative Liberty Mutual Insurance Employee Review

2.0
Oct 17, 2008
Recommend
CEO approval
Business Outlook

Pros

The pay is pretty good if you want to work 60+ hours a week.

Cons

The co brushes many things under the carpet. They don't want to hear what sales reps have to say. Bottom line is you have to make your numbers or you will be fired. They do not care about you or your family. They want you to work several nights a week and weekends. They also look the other way when a high producing rep is doing some shady business. They don't want to hear about it b/c this rep is making the co money.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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