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Liberty Mutual Insurance

Engaged Employer

Intense pressure - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Transferable skills and capability development (natural manifestation in a high stress, multi-hat wearing environment).

Cons

High demand, intense pressure and expectations. Well-being impact. Tied to desk >8 hrs a day while being told not to - but adding human resources is a non starter at the detriment of contributors. Juggling too many balls and the dropped ones receive scrutiny without meaningful acknowledgement for significant positive accomplishments. Employee experience is overperform in order to meet, not exceed, expectations for annual reviews.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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