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Liberty Mutual Insurance

Engaged Employer

Not a Good Place to Work - Anonymous employee Liberty Mutual Insurance Employee Review

2.0
Aug 18, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Benefits are great. Co workers work together very well.

Cons

Work life and personal life balance is horrible. As and adjuster, 10 and 12 hour days are common every single week. Older employees are not appreciated. Management does not recognize a job well done. We actually have paper files now. Haven't worked paper in 14 years. Too many user ids and passwords for the mutiple systems you have to work in to just get one claim handled.

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5.0
Jul 3, 2026
Recommend
CEO approval
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Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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