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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Does Ted Kelly really know what goes on in the LSO's? - Account Representative Liberty Mutual Insurance Employee Review

      3.0
      Oct 30, 2008
      Account representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are looking for a place to learn the Insurance Industry- this is a great place to start. It gives the new staff a great foundation to learn property, casualty and customer service. In addition, Liberty Mutual has once of the best benefit packages in the industry.

      Cons

      The downside is that the communication from upper management is poor. By the time messages are delivered to the front line the message is floating in the offices as rumors. This reduces production and increases poor employee morale. Liberty talks alot about treating people with respect , but, the management does not always treat their people with respect- they appear to be overworked and confused.

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      5.0
      Jun 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      Jun 18, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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