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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual/Ohio Casualty promotes unfair working environments. - Insurance Assistant. Liberty Mutual Insurance Employee Review

1.0
Nov 7, 2008
Recommend
CEO approval
Business Outlook

Pros

Salary. The pay was decent.

Cons

Poor training - They do not train correctly in order for a new employee to perform the job as it should be. Poor Management - They are clueless when it comes to providing the tools for successful completion of jobs. Poor working conditions - They do not promote equal opportunity and training for all employees. Poor communication between management and employees - They do not want to take the time and listen to employee concerns. Lack of knowledge in what goes on in their own office - Management at the Hamilton, Ohio branch has no clue what goes in at their own office.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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