employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged Employer

Muddling Through - What's your policy? - Manager Liberty Mutual Insurance Employee Review

3.0
Nov 18, 2008
Recommend
CEO approval
Business Outlook

Pros

Decent pay and overall compensation - slightly above market middle. Good benefits relative to industry peer group. Vacation or 'FTO' is competitive and actually generous relative to market after the bump-ups at the 5, 10 and 20 year marks. Some sections of the company are actually well run relative to industry peers and there are growth opportunities in the International areas.

Cons

Backend systems are generally backward, and embarrassingly under developed relative to the competition. This can be a disadvantage for those in the sales and claims side of the business who have to struggle to sell or assist clients.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
See reviews by: Helpful|Rating|Date|All