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Liberty Mutual Insurance

Engaged Employer

Liberty rewards hard work. - Quality Assurance Specialist Liberty Mutual Insurance Employee Review

4.0
Dec 5, 2008
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual has a very good corporate culture. We constantly have parties and contests to reward our employees for providing excellent service to our customers. The company makes sure that if you work hard you are rewarded for your efforts.

Cons

I am sure it happens in every job, but I'd say the worst thing about working here is istening to fellow employees complain about custoimers all day. Liberty Mutual is also very lenient with employee discipline. The company gives it employees several chances to turn themselves around and works very hard to make sure that the employees are satisfied. However, I feel too much time is spent trying to satisfy employees that are not working up to their potential in the first place.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

1
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