employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged Employer

Steer clear of this insurance player... - Field Marketing Liberty Mutual Insurance Employee Review

1.0
Dec 28, 2008
Recommend
CEO approval
Business Outlook

Pros

There are no good reasons to work at Liberty Mutual. It is a company so full of its own virtue it makes you want to cringe when you have to observe on a daily basis how unethical the "leaders" in this company are. I've looked high and low in the company to find leadership...it is simply missing. In my department...seems like a rerun of Dynasty or Knots Landing...so many backstabbing, unethical creatures running about. The benefits suck, the management sucks (at all levels), there are rodent problems in the corporate office...but they are probably afraid to bring in an exterminator as they might accidently get an executive instead of one of the rats!

Cons

There are many downsides....absolute lack of HR support in any employee issue. This company discriminates and I have witnessed harassment at multiple levels....and from what I've observed this is standard operating procedure--beat people down so that they feel week and unempowered. They regularly bring people in and then change their job responsibilities once in the door...they just assume that the person just started and has no other options. And they promote people with absolutely no leadership or experience...people who are evil and others who are just plain stupid (in addition to inexperienced). There are no upsides to this company...if you are interviewing....my advice is to continue your search!

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
See reviews by: Helpful|Rating|Date|All