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Liberty Mutual Insurance

Engaged Employer

Time to look elsewhere - Senior Business Systems Analyst Liberty Mutual Insurance Employee Review

3.0
Mar 21, 2017
Recommend
CEO approval
Business Outlook

Pros

It can be a wonderful place to work. The work is challenging and meaningful. I work with many talented managers and team members. People are always respectful and conduct themselves with the utmost professionalism. The benefits are good and they try to make your job as stress free as possible by giving flexible work hours, great salaries and comfortable work environments.

Cons

Recent layoffs and restructuring have wreaked havoc on a company that I had thought I would stay and grow with for many more years. People who were kept on have been left feeling disillusioned and unsure of what, if any, future they have with their departments, teams and Liberty as a whole.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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