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Liberty Mutual Insurance

Engaged Employer

Great Company for the Long-haul - Senior Business Systems Analyst Liberty Mutual Insurance Employee Review

4.0
Jan 14, 2009
Recommend
CEO approval
Business Outlook

Pros

Liberty is a large stable company that thinks long term not just short term. Will never make a lot of money, but will always be paid adequately and make a decent living. Managers for the most part try to help develop employees if they want to.

Cons

Too much gossip and office politics. Some managers only think of short term solutions, not what is best for the long term. Too many employees do too much complaining and not enough work. There are also a lot of people who have been there a long time and have a hard time changing with the times. A lot of people do not want to learn or grow, they just want things handed to them, or get paid lots of money for not doing any work.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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