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Liberty Mutual Insurance

Engaged Employer

Dedicated employees but youth movement under way; Change is constant. - Anonymous employee Liberty Mutual Insurance Employee Review

3.0
Jan 16, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The senior management team is relatively young but very bright and aggressive. They have a philosophy of taking no prisoners - live up to my expectations, unreasonable or not, or be fired. Liberty is full of good-hearted people. Many unhappy employees stay with the company because of their relationships with coworkers. Pay is satisfactory; you won't get rich unless you are in senior management. Benefits are satisfactory. For a long time, the company seemed to be a stable and secure employer; then they laid me off after 20 years.

Cons

Due to the highly competitive nature of the industry, change is constant. Expect a major reorganization or acquisition every few years. The company has continually shifted costs of benefits (such as health insurance) to employees. There is a social class structure; managers often look down on staff, and professional workers often look down on admin staff. The recent layoffs appear to be disproportionately eliminating older, more experienced employees.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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