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Liberty Mutual Insurance

Engaged Employer

If you are a lateral transfer, seek employment elsewhere. - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
Jan 16, 2009
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

If you are an entry-level employee, this would be a good place to begin your career. While there is constant upheaval in terms of staffing due to downsizing, the severance package is very good for those long-term employees who have been let go.

Cons

From my perspective, the department I work in is very poorly managed. The company's goals are all number-driven so decisions are made to the benefit short term goals of the specific department rather than toward the long term viability of the company. There is no support which makes it difficult to complete your job tasks and while training used to be very good, that is no longer true. Every year the primary goal appears to be to cut costs. There is constant downsizing and then hiring of inexperienced employees as the new employees cost less. The workplace is chaotic and getting the equipment necessary to do the job is next to impossible. No local manager appears to have the authority to make any decision.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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