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Liberty Mutual Insurance

Engaged Employer

dont work here-AIG's better. - Account Manager Liberty Mutual Insurance Employee Review

1.0
Jan 22, 2009
Recommend
CEO approval
Business Outlook

Pros

A check. Point blank period. benefits suck more each day but working here is better than not having a job.

Cons

micromanagement at its finest. a shame how they closed up so much here out west. backstabbing managers, kiss-ups only thrive. sad state of affairs. ive been with this company for 13 years and they seem ready to boot me out the door. decent raises stop coming once they feel you're "trapped" for lack of a better term. they pay young people fresh out of school, who will probably leave them after a couple of years, then look at the aging workforce such as myself and figure out ways to eradicate us slowly but surely. im forced to compromise my morals everyday to meet goals

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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