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Liberty Mutual Insurance

Engaged Employer

Generally a good place to work - Anonymous Liberty Mutual Insurance Employee Review

4.0
Jan 24, 2009
Recommend
CEO approval
Business Outlook

Pros

Good pay - comparable to market. Let's face it; if you're working for an insurance company you're making decent money and not breaking your back. There are good managers. And many managers take interest in the employees. At least in my office, layoffs in other departments do weigh on the the employees and the managers. Many paths to success. Sometimes paths are cut short (e.g. those at the wrong place during a reorg) but employees in general are encouraged to grow and try new things.

Cons

Large company means there are negatives here and there. Some managers may be incompetent. Some offices may have low morale. Some may be under-staffed. There may be a youth-bias in hiring, but it's not ubiquitous. But frankly, the naysayers can only speak for themselves. Obviously, they will not know the whole organization.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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