employer cover photo
employer logo
employer logo

Liberty Mutual Insurance

Engaged Employer

Great place to start out as an agent, not a great place to make a career. - Sales Representative Liberty Mutual Insurance Employee Review

4.0
Jan 25, 2009
Recommend
CEO approval
Business Outlook

Pros

Great training. Liberty Mutual gives you plenty of support during the licensing process. They insure you are ready to sell once you are on plan as far as product and systems. The benefits are very good with a pension and high matching 401k, currently 7% from dollar one.

Cons

Working as a captive agent has its draw backs. If your rates are not competitive the job becomes pretty difficult. The Sales Rep roles have high turnover. The company recently lowered the guaranteed salaries by all most half. You do not own your book of business and the renewals are terrible, somewhere around 1%.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
See reviews by: Helpful|Rating|Date|All