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Liberty Mutual Insurance

Engaged Employer

Liberty Mutual is a great place to work - Project Manager Liberty Mutual Insurance Employee Review

4.0
Jan 26, 2009
Recommend
CEO approval
Business Outlook

Pros

The Compensation and Benefits are better than average. The managers I worked for during my long tenure with the company were very professional. My peers were very professional. The work environment was quite supportive. Great training opportunities, Liberty Mutual paid for my MBA and other designations. Fairness and respect is where it should be. All the tools needed to be a success in my positions were provided to me.

Cons

Sweat shop environment, too much overtime, frank communication not invited. Overtime sometimes created negative employee morale. Senior leadership communications seemed canned. No attempt to really communicate, very little face-to-face time.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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