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Liberty Mutual Insurance

Engaged Employer

Used to be a great place to work - Senior Program Manager Liberty Mutual Insurance Employee Review

2.0
Nov 19, 2017
Recommend
CEO approval
Business Outlook

Pros

Beautiful office space and good work/life balance. New paid maternity program starting in 2018. Flexibility to learn and move around between departments is encouraged. Strong culture centered on doing the right thing and philanthropy.

Cons

Health Insurance changes, poor executive leadership, outdated thinking (agile and flex space were done a decade ago by leading companies and are just now being poorly introduced at Liberty), along with a doomsday outlook have most people leaving or looking for employment elsewhere. Workplace bullying is alive & well and also not addressed by management. All they talk about is getting on the Best Places to work list, yet do nothing to get there. Company needs a serious overhaul of the executive team to stay relevant.

Explore other reviews about Liberty Mutual Insurance

5.0
Apr 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work life balance and opportunity for growth

Cons

As a private company opportunities arise only when people move roles

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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