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Liberty Mutual Insurance

Engaged Employer

great company but multiple restructures of the organization causing layoffs. - Customer Service Manager Liberty Mutual Insurance Employee Review

4.0
Dec 5, 2017
Recommend
CEO approval
Business Outlook

Pros

high salaries good benefits profit sharing and tuition reimbursement. 401k and pension plan. pro employee

Cons

it can be a stressful environment and not a straight 9-5 job. too many systems after acquisitions and their consolidation is slow. innovation is not their strong suit. usually not the company leading with new technology or new ways of doing things. wasted tons of money implementing lean principles only to discontinue the practice. people took risks to become lean coaches only to be laid off. "they are the best of the best" but have not plan to integrate them back to the business.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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