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Liberty Mutual Insurance

Engaged Employer

Witnessing the downfall of a formerly great company - IT Manager Liberty Mutual Insurance Employee Review

1.0
Feb 21, 2018
Recommend
CEO approval
Business Outlook

Pros

The managers and employees are hard-working and want the company to succeed, despite the rampant ineptitude of the senior executive IT leadership.

Cons

Senior leaders fight to maintain outdated, top down hierarchy. Any success in technology is despite the beaurocracy. The HR department is massively corrupt, and their power is unchecked. While IT employees fight for their jobs, most HR employees become VPs (even from administrative assistant positions). Senior leadership is ill-advised by a horrendous HR team and culture. (Don’t tell the minions anything, lie to them, don’t let them dress themselves, etc.) Employee morale is at an all-time low because of horrible culture and horrific communication with the worker bees from the elite hierarchy. Communications teams demand a “cone of secrecy” in keeping strategic information from the employees. The company preaches leader leader and bottom up engagement, but it’s all lip service. They pretend to promote women in IT, but refuse to make comparable salaries or share the percentages. Everything is hidden from the employees. Everything. The annual performance reviews are nothing short of a complete farce. You’re assigned a completely subjective and nebulous number based on hidden data. What the employees also don’t see is that they are categorized into 3 categories by sr. Leadership: limited potential, moderate potential, high potential. Because of all the loose-lipped HR personnel, you hear about who is ranked how sometimes. The best folks I’ve ever worked with are “limited potential”. It’s a joke. It’s also ironic that a company that keeps everything a secret from its employees (having SR leaders sign NDAs), has a giant staff of elitist HR folks who do nothing but gossip and share everything with the secretaries. By everything, I mean crimes that folks have committed, sexual harassment claims that aren’t to be shared, etc. HR at Liberty both makes the laws and is above said laws. Vendors have been engaged to help Liberty Mutual survive, but if you ask the majority of the employee population - unless there is a near complete overhaul of its leaders - that ship has sailed. Liberty is sinking. Fast. Any other large company moves to the seacoast, there would be a mass exodus. This company has, sadly, lost its way. If you’re looking for a job in technology where your opinion is valued, where those closest to the work have a voice, and where delivery and work ethic is rewarded over butt-kissing the executives, Liberty is not the place for you.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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