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Liberty Mutual Insurance

Engaged Employer

Terrible Leadership, Dying Company - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
Feb 21, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The rank-and-file people are fantastic but are stifled and unable to shine due to horrible leadership.

Cons

While there are many cons, at the top of the list is shockingly poor leadership. From the CEO to the "L1s, L2s and L3s", they are all people who have been a Liberty a long time and value one thing - telling people what to do and having it be done without regard to thought, common sense or strategy. Senior leaders see themselves as elite, and untouchable and have utterly no concept of what the real employee experience is like - nor do they care. The company is in a constant state of reorganization and it's getting worse by the day. Most of the time spent at work is spent figuring out how to work and it's completely inane. Liberty has some of the most unhappy people I've ever encountered and it's prevalent in most areas of the company. But leaders just keep behaving in their awful, pacesetting way so nothing will change.

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Pros

Fantastic work life balance Great co-workers

Cons

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1.0
Jun 18, 2026
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Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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