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Liberty Mutual Insurance

Engaged Employer

Losing great talent daily - Vice President Liberty Mutual Insurance Employee Review

1.0
Apr 18, 2018
Recommend
CEO approval
Business Outlook

Pros

The last of the large scale Employers in Boston

Cons

No vision nor strategy for the enterprise leads to constant organization changes. Leaders out of touch - message is change will continue; deal with it. The why is never provided. Senior leaders are all Liberty Mutual lifers who are more concerned with their out of control compensation plans. Spent millions on leader effectiveness; yet, senior leaders and executives continue to be pace-setting and directive limiting any growth in employees outside of the inner circle.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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