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Liberty Mutual Insurance

Engaged Employer

Senior Director - Anonymous employee Liberty Mutual Insurance Employee Review

3.0
May 7, 2018
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay and some good challenging work. You'll be surrounded by a very high caliber of professionals--- smart and driven.

Cons

Re-org's every 5 seconds will make you lose your mind. It's the easy way for executives to duck responsibility for plans and objectives that generally miss targets and then get washed away in a re-org. Company does a lot to appeal to employees but at the end of the day will eliminate roles without much consideration--- the loyalty part is definitely not a 2-way street. The politics and favoritism are unusually strong and pervasive. Employee "discount" on insurance is the same as virtually all outsiders get, so no real benefit to be an employee-customer.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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