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Liberty Mutual Insurance

Engaged Employer

Not What I Expected - Claims Liberty Mutual Insurance Employee Review

2.0
Jul 18, 2018
Recommend
CEO approval
Business Outlook

Pros

Pension which is unheard of these days. Having worked 2 other large carriers, I sort of knew what to expect in terms of benefits. LM had similar programs. Nothing that I would say would be a top level differentiation.

Cons

Since its merger with Safeco, the company culture has gone the wrong way. Leadership is not transparent and not supportive. I suspect that front line leaders also fear for their jobs as recent dismissals included people at their levels. I was hired because I brought 20 + years of claims experience in claims, material damage, and claims management, but they didn't want to hear about potential improvements. Don't bother applying as it i common knowledge that postings are just a formality for candidate that was already slotted for the position. I was very sad when I made the decision to leave because it took me 2 years to get into the company. It is the only company I have worked with that puts aftermarket parts on a new car with less than 1000 miles on it. That speaks volumes in my book and I would never switch my insurance to LM.

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Liberty Mutual Insurance Response
7y
Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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