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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Stress in Property - Property Claims Adjuster Liberty Mutual Insurance Employee Review

      3.0
      Jul 26, 2018
      Property claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Company itself is decent, there are a lot of good departments. Some locations are run better than others.

      Cons

      Overload with more claims than you can possibly manage in a day, penalize for using OT (which leads to co workers not claiming OT they are working and managers look the other way), poor work/life balance, super high turnover, nearly impossible metrics, and highly skilled employees are not being promoted despite managers using them for resources constantly. Managers spend too much time away from their desk and their team. Morale is ignored.

      avatar
      Liberty Mutual Insurance Response
      7y
      We value our employees and strive to provide appropriate work/life balance. If you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your feedback helps make sure we address work distribution issues.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 25, 2026
      Associate software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance, great people

      Cons

      No cons. It’s a great company

      1.0
      Jun 30, 2026
      Senior bi claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      They still care about DEI.

      Cons

      Mgmt micromanages to extremes. They have performance metrics that are not in writing anywhere and are completely subjective so if a manager doesn't like you, they just score you low. They have introduced countless processes and templates which increase time needed to work on a claim but have done nothing to lower the amount of claims you're expected to handle. Seriously, run away from this place like all the adjusters are trying to!

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