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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Good Company - Auto Claims Adjuster Liberty Mutual Insurance Employee Review

      5.0
      Jan 20, 2019
      Auto claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, company, benefits and pay. Work from home after 6 months. Great hours if you are up to date on your work and flexible with when you come in and leave. You can choose your own hours.

      Cons

      As an adjuster, there is more work than hours in a day. You may be willing to put in the extra time but they don't want you to since you have to claim it, understandably they don't want to pay overtime if possible. Many employees would just put in the hours and not log them. Stress levels are high since its too easy to get behind and catching up can take weeks. Miss one day and your behind for a minimum of a week. Usually I saw people take a day or two off and somehow not get turned off on claims so when they came back they had new claims when they shouldn't have. Makes you never want to take a vacation.

      avatar
      Liberty Mutual Insurance Response
      7y
      Thanks for taking the time to share your experience. While we work hard to provide employees with the best work environment, we are always looking for opportunities to improve. Honest feedback like yours helps us to do that, so thank you for sharing. We'll be sure to pass it along appropriately.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 18, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fantastic work life balance Great co-workers

      Cons

      Unclear requirements at times. Teams are in silos.

      1.0
      Jun 18, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home, only in office twice a month

      Cons

      -Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

      2
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