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Liberty Mutual Insurance

Engaged Employer

Used to be like a family until management messed it all up - Claims Adjuster Liberty Mutual Insurance Employee Review

3.0
Mar 10, 2013
Recommend
CEO approval
Business Outlook

Pros

* Good people to work with. Friendly, kind and helpful. * Good location * Good company picnics * Good recognition awards

Cons

* unbelievable amounts of work, which just increased due to company re-organization * loss of posistions due to recent changes * family-like atmosphere no longer present, typical corporate politics have taken its place * upper manager out of touch with the reality of the day-to-day workings * poor management decision which directly affect customer service and increase stress and anxiety in the workplace. * workflows change from day to day so you have no idea what is going on. Gives the impressions that management just shakes a magic 8-ball in order to make decisions.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment that is continuing to grow and evolve.

Cons

can be high stress during busy times, but the company has done a lot to staff better to accommodate that.

5.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Liberty Mutual genuinely lives its people-first values. I have real work-life balance and feel trusted and supported by both leadership and my peers. The culture is inclusive - I can bring my full, authentic self to work every day, and the Employee Resource Groups create true community and belonging. The growth opportunities are endless: between internal mobility, Short-Term Assignments (STAs), mentorship programs, and cross-functional projects, I've been able to build new skills and visibility across the enterprise well beyond my core role. The company invests in your development and genuinely wants to see you succeed.

Cons

With so many opportunities, committees, and ERGs to get involved in, it's easy to take on too much. Being intentional about where you focus your time is key to protecting that great work-life balance. It's a large enterprise, so it can take time to learn how to navigate all the resources and pathways available. More centralized visibility into open STAs and mobility opportunities would make them even easier to pursue.

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