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Liberty Mutual Insurance

Engaged Employer

Shaky but somewhat hopeful - Insurance Sales Advisor Liberty Mutual Insurance Employee Review

1.0
Mar 8, 2019
Recommend
CEO approval
Business Outlook

Pros

401k, benefits you'd expect from any large corporation, Pay is ok but used to be much better.

Cons

Company has gone through a restructuring that has made us into beasts of burden. I believe I'm going to become a casualty to the changes that have been made. Too say that management is out of touch is putting it mildly, they just don't care anymore. Sales approach isn't in the customers best interest. Similar to the Wells Fargo scandal from a few years back where bankers were opening up accounts fraudulently to hit their numbers.... LM reps have and continue to "slide" policies in to hit goals. I've had some of my coworkers and close friends get fired for manipulating data on applications, avoiding calls, and taking too much time off... All valid reasons to be fired but the environment that is now our sales floor perpetuates all of these things. I'm hearing of a coworker being let go after returning from an approved FMLA leave. A few of us are afraid of using our PTO or FMLA in fear of retaliation. The company used to be absolutely incredible. So much has changed and I hope things get better before its too late.

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Liberty Mutual Insurance Response
7y
We're sorry to read about your experience. Some of the things you've mentioned here are concerning. If you feel you've observed inappropriate behavior, you may want to call our Compliance Helpline for guidance. You can also contact Compliance anonymously if you like.

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5.0
Jun 18, 2026
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CEO approval
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Pros

Fantastic work life balance Great co-workers

Cons

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1.0
Jun 18, 2026
Recommend
CEO approval
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Pros

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Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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