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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Do not apply - Claims Representative Liberty Mutual Insurance Employee Review

      1.0
      Apr 9, 2019
      Claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are no pros to working at Liberty Mutual

      Cons

      Workload is stressful! New metrics are made every month making it harder to complete assigned task. Employees are treated as robots and not humans. Flexible time off is not flexible time off. 37.5 work week turns into 45-50 and we’re not paid after the 40 per week cap. Upper management only concern is becoming top 3 insurance carrier. Multiple employees take medical leaves due to stress and once they return they are fired 2 weeks later.

      avatar
      Liberty Mutual Insurance Response
      7y
      Hi, thank you for the feedback. We’re always looking for better work-life-balance solutions for our employees, but some of what you've shared is concerning. If you feel you've observed unfair behavior, you may want to call our Compliance Helpline for guidance. And of course, if you ever feel like your time is not being distributed optimally, please consult your manager for assistance. Your feedback helps make sure we address work distribution issues.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 25, 2026
      Associate software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance, great people

      Cons

      No cons. It’s a great company

      1.0
      Jun 30, 2026
      Senior bi claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      They still care about DEI.

      Cons

      Mgmt micromanages to extremes. They have performance metrics that are not in writing anywhere and are completely subjective so if a manager doesn't like you, they just score you low. They have introduced countless processes and templates which increase time needed to work on a claim but have done nothing to lower the amount of claims you're expected to handle. Seriously, run away from this place like all the adjusters are trying to!

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