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Liberty Mutual Insurance

Engaged Employer

Worst professional experience of my life - Communications Liberty Mutual Insurance Employee Review

1.0
Jul 10, 2019
Recommend
CEO approval
Business Outlook

Pros

A paycheck. A lot of the people in the lower levels are passionate and care very deeply about their work. There are good people there, but the culture there raises the bad ones up.

Cons

Short-sighted management who have zero people skills and no understanding of what it means to be a leader. Easily the most toxic environment I've ever been in. Constant reorgs, which leads to a general sense of shellshock.

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5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

2
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