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Liberty Mutual Insurance

Engaged Employer

Stress Stress Stress Stress Stress - Claims Adjuster Liberty Mutual Insurance Employee Review

1.0
Jul 21, 2019
Recommend
CEO approval
Business Outlook

Pros

The only real pro working in the Auto Claims Resolution role is if you ever leave the company you have been through boot camp so any other claims job is easy.

Cons

100 plus active claims. No overtime to address customers needs. In 2019 at least 5 upper management quit and every week expect to see an email two-three people quit or get let go. High expectations and heavy heavy workload. Everyone is in zombie mode due to stress and unreasonable deadlines. 6-10 new claims a day, 15 plus voicemails, Email responses and text messages are also a metric.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

1.0
Jun 30, 2026
Recommend
CEO approval
Business Outlook

Pros

They still care about DEI.

Cons

Mgmt micromanages to extremes. They have performance metrics that are not in writing anywhere and are completely subjective so if a manager doesn't like you, they just score you low. They have introduced countless processes and templates which increase time needed to work on a claim but have done nothing to lower the amount of claims you're expected to handle. Seriously, run away from this place like all the adjusters are trying to!

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