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Liberty Mutual Insurance

Engaged Employer

Good place to work. Incredibly lousy systems that don't allow employees to reach full potential - Sales Representative Liberty Mutual Insurance Employee Review

3.0
Mar 15, 2010
Recommend
CEO approval
Business Outlook

Pros

Field management can leave something to be desired. Hit and miss. Been here for 16 years and have had 14 managers. Current Manager is excellent. Out of the 14, I had respect and admiration for 3.

Cons

Systems are horrible. Waiting 5 to 10 seconds for screens to change. Feel like my career is spent waiting for a screen to change. Sucks the life out of good people. Can't even complete quotes on the phone with prospects because system speed makes it impossible.

Explore other reviews about Liberty Mutual Insurance

5.0
Mar 8, 2026
Recommend
CEO approval
Business Outlook

Pros

Great management, lots of support, and good foundation moving forward.

Cons

A little stress when first starting

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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