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Liberty Mutual Insurance

Engaged Employer

Soul Sucking Company - Claims Customer Care Representative Liberty Mutual Insurance Employee Review

1.0
Jun 9, 2021
Recommend
CEO approval
Business Outlook

Pros

Decent pay and work from home

Cons

Benefits are terrible, work life balance is non existent, I have worked there 6 years, so far I have had 7 supervisors, have been mocked by a Sup, lied to constantly, publicly humiliated twice, retaliated against once, I am also a customer and had a few claims, each time the process was awful. Turn over in the department is 50%, that should tell you all you need to know. The systems are an embarrassment and affect your stats negativity.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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