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      Liberty Mutual Insurance

      Engaged Employer

      Liberty Mutual Insurance reviews

      Wish I hadn't come - Claims Adjuster Liberty Mutual Insurance Employee Review

      1.0
      Feb 2, 2022
      Claims adjuster
      Recommend
      CEO approval
      Business Outlook

      Pros

      Time off and great co workers

      Cons

      Training is long but doesn't prepare you for what you're about ready to face in the workforce here. Once training is out they throw you to the "wolves". If you've ever felt bad about yourself, just wait. It'll get worse. I've had to start taking meds about anxiety and I've never had to do that before. I really wish I hadn't left my other job to come here.

      avatar
      Liberty Mutual Insurance Response
      4y
      We appreciate your review, but we're sorry to see that you wouldn't recommend us based on your experience. We set high expectations for our employees, but we always aim to back up those expectations with training, communication, and manager support. It sounds like you don't feel you are receiving that training and support. We'd encourage you to speak with your manager about your questions and concerns so we can work to make improvements. Thanks again for your post.

      Explore other reviews about Liberty Mutual Insurance

      5.0
      Jun 25, 2026
      Associate software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance, great people

      Cons

      No cons. It’s a great company

      1.0
      Jul 2, 2026
      Worker compensation claims representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits. Generous 401k match

      Cons

      Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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