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Liberty Mutual Insurance

Engaged Employer

Do Not Take A Job In Claims - Claims Adjuster Liberty Mutual Insurance Employee Review

3.0
Feb 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and benefits Company gives a lot of time off *see below* I am sure there are some positions there that are great and rewarding.

Cons

Do you like having your work/life balance destroyed? Do you like working long hours into the night just to keep up and make it so your boss does not write you up? Do you like customers that have no clue what their coverage is, or how a claim works, yet can complain to another party that does not do your job but has a lot of weight they can pull so that you are always in fear of being in trouble? Do you enjoy a constant barrage of work added on, no matter how behind you are, and an Employer that cannot keep workers around because they all get burned out and leave, so their is no relief from the work piled upon you? Do you like trying to apply from within the company for a role outside of claims because you are so burned out and not even getting an initial interview for any other position? If you said yes to all of these questions then a career in Claims is for you!

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Good company with good leadership.

Cons

Nothing really comes to mind, they try their best to support you in any way possible,

2.0
May 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Loved my direct team members and managers, they were amazing, benefits are great, learned a lot!

Cons

Unfortunately it’s the senior management teams that is out of touch that is causing the mass turnover and issues, I’m now a senior executive at another carrier and I’m seeing many very talented experienced Liberty complex adjusters being forced and pushed out due to obvious targeting tactics that Liberty does; they have been sued for this issue on numerous occasions, so this behavior needs to stop.

2
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