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Liberty Mutual Insurance

Engaged Employer

0 work life balance - Claims Specialist II Liberty Mutual Insurance Employee Review

2.0
Apr 7, 2023
Recommend
CEO approval
Business Outlook

Pros

Great place to get your insurance career started/ good company to have on your resume . Lots of PTO (which you will need to stay remotely sane at this job)

Cons

Work life balance, inadequate training. There is a lot of PTO but you are almost punished when you take it because you come back to hundreds of angry emails and tasks backed up that only you can complete along with getting 3+ new claims a day. Being an adjuster is important work as you can assist those who are injured and sometimes losing time from work and you can really make an impact on people’s lives during a difficult time. But good adjusters don’t last at this job because you cannot be a good adjuster- investigate claims with all resources, coordinate medical care, and meaningfully support and assist those in need of help when you sit at caseloads of up to 180 claims. On a good / average day you will have 130 claims. Complaints about high caseloads are met with the sporadic hiring of often inexperienced people- many of whom quit shortly after training due to little support and being thrown into extremely complex claims before they are ready. This place is a mess- very few experienced people last and sadly often those who do- stay at the expensive of their personal lives and mental health

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 4, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great work culture Flexible schedule No overtime Good career opportunities

Cons

If working a technical position, they pay less than average

3.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote flexibility. Extensive training and licensing period.

Cons

Not a real inbound sales position. You speak with dummies spitting their information to third party websites promising them cheap insurance. Then those people claim “you called me!”

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