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Liberty Mutual Insurance

Engaged Employer

Would not recommend as a place to work as of June 2023 - Customer Service Representative Liberty Mutual Insurance Employee Review

2.0
Jun 5, 2023
Recommend
CEO approval
Business Outlook

Pros

Decent pay and insurance coverage

Cons

No work life balance unless they feel like providing you with a better shift. No sense of team ( no team building) no extra training, no career progression. They used to do all these things but it seems like Liberty is starting to go under financially and therefore no longer promoting, no team building no continued job training. Basically you’re nothing but a number. After 2 years I really thought I was more than that but got a rude awakening. Would not recommend this as a good place to work if you care about your mental health or work life balance. Managers aren’t your buddies they only care about themselves and there’s no opportunity to get to know your coworkers so you’re just all alone.

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, great people

Cons

No cons. It’s a great company

2.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay, way to start in insurance, decent training, nice facility with lots of parking.

Cons

Unbelievable workload that cannot be completed in an 8 hour period. However, it is expected to be done with no overtime allowed. Coworkers crying at their desk due to receiving a weeks worth of work in 1 day. Can crush all of your marks just to be met with well for this reason you only meets, so here is your 3%.

2
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