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Liberty Mutual Insurance

Engaged Employer

A company that potrays to care about employees, but they really don't. - Auto Total Loss Adjuster Liberty Mutual Insurance Employee Review

2.0
Feb 2, 2024
Recommend
CEO approval
Business Outlook

Pros

The pay is great, the options for Therapy is great, and some of the trainers are amazing.

Cons

They portray as a company to care for the employees, but that is only to get you in the door. The expectations are unrealistic for the employee, and when you provide proof of this and ask them if they could do the same if they were in your role, won't answer your question but talk in circles. This company is one of the worst companies I have ever worked for! It is best to write down notes of your own of every meeting you have with any team lead, manager, or director. Keep track of everything because they will lie on you and when you ask for proof, they will tell you they can't provide it. Trust me, I have proof!

Explore other reviews about Liberty Mutual Insurance

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Fantastic work life balance Great co-workers

Cons

Unclear requirements at times. Teams are in silos.

1.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Work from home, only in office twice a month

Cons

-Extremely high paced -Too many claims. Caseload is way too big. -Super stressful having to deal with customers. A lot of them don’t understand insurance or what their policy covers so you will constantly deal with pissed off uninformed insureds -metrics are unrealistic and unattainable. You need to have a 98% answer rate but at the same time you have a million cases and people calling you constantly so this is impossible to achieve. On top of that you have to actually document and determine liability. -Awful work life balance

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