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Liberty Mutual Insurance

Engaged Employer

Sad state of affairs - Anonymous employee Liberty Mutual Insurance Employee Review

1.0
May 10, 2011
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Paid pretty well. That'd be all. Otherwise, there's really no reason to work at this place. I've got a mortgage. But you'd better believe i have resumes out there.

Cons

Everything else. It's a wonder i'm still here. The state of management, cut-throat as ever. They pick their favorites and look to use them as pawns/and or snitches. And they will sell you down the river to save face in a claims review!(happened to me a month or so ago). They take credit when its not theirs, and blame the staff for it all. Compliments are never conveyed but negativity is. A sad state of affairs. I've seen managers laugh at employee e-mails/and or resumes. What kind of place is this? Doing your work doesn't make you a top performer...i wonder what kind of performance makes you a top performer? Not in your employment! Diversity in the office is non-existent- I feel embarrassed. Promotions probably happen via the happy hour or "closed door meetings", i think, because I dont know why these people are getting promoted. The favored children do no work, and get away with plenty. Sad state of affairs. Doubly so. No confirmation on any of this, but just my thoughts. And then they wonder why people leave? Everytime the office rumor mill starts up about someone leaving, I get excited, and make a note to send more resumes out when I get home.

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5.0
Feb 12, 2026
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Pros

* Good management/communication with management * Good benefits * Good work-life balance

Cons

* Salary is relatively uncompetitive measured against experience

1.0
Jul 2, 2026
Recommend
CEO approval
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Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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