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Liberty Mutual Insurance

Engaged Employer

They don't respect their employees. - Insurance Advisor Liberty Mutual Insurance Employee Review

1.0
Dec 20, 2024
Recommend
CEO approval
Business Outlook

Pros

The job is a remote job.

Cons

6 weeks out of training, half my class is gone. One reason is they lied at hiring. This is not a job selling Liberty Mutual Insurance, the job is to generate leads for other less reputable companies, and mislead customers into talking with them. We advise through our third party vendors "Insurance as low as $29.99", then we give them a quote of something outrageous like $15,000 a year for liability only on one car just so we can offer to send them to "another team" (a different company, they lied to us in training) for a lower price. The sales goals are so outrageous the majority of employees don't meet them, so the nice base salary the offer doesn't matter, because they will take money from you for not meeting goal.. But by their own admission, 90% of the leads coming in are going to be rejected, and then we have to hope transferring to that "other team" will give you a credit for a sale. Other than that, the sales strategies are be as pushy as possible and try to take advantage of old people. Human Resources has no interest in helping employees. Reports of workplace hostility take a month for them to communicate with you about, and then they just tell you that what you experienced wasn't real and they're going to do absolutely nothing about it. I have never in my life worked for a company such a short amount of time before I started looking for a new job.

Explore other reviews about Liberty Mutual Insurance

5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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