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Liberty Mutual Insurance

Engaged Employer

Extremely frustrating job - CCR Liberty Mutual Insurance Employee Review

2.0
May 26, 2011
Recommend
CEO approval
Business Outlook

Pros

- Decent base salary & benefits - I love my coworkers - Good hours if you like 8-5

Cons

- Absolutely zero consistency with processes and procedures - Management has their favorites and its obvious - Management preaches an open door policy but its not really true - Subpar systems to complete tasks - Minimal management support - I've actually heard a manager tell an employee that they can't help them because they have to leave the office at a certain time to go relax at home with their family - ZERO communication between team managers or upper management and team members

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5.0
Jul 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance, benefits, friendly people that want to see you win

Cons

The expect you to work independently, which is good and bad

1.0
Jul 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits. Generous 401k match

Cons

Started my career at Liberty Mutual as a Workers' Compensation intern. In the beginning, everything was going well. The workload was demanding, but I genuinely enjoyed the job and the work I was doing. One year later, I got promoted to claim adjuster. Things changed after my manager was seriously injured in a car accident. The department director took over managing our team, and the work environment became completely different. She was extremely rude and practiced excessive micromanagement. She expected me not to take any PTO if my work wasn't completely finished, even when I needed time off because my grandmother had suddenly passed away. The constant pressure and lack of empathy took a serious toll on my mental health. I developed depression during that time and eventually had to seek help from a psychologist. In the end, I decided to leave Liberty Mutual. It was one of the best decisions I made for my well-being, and I would not consider returning to the company.

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